Orders are sent with standard ecomony mail with the Finnish post company Itella unless EXPRESS SHIPPING is selected at the time of checkout. As stated in the shipping option, only packages sent with express shipping will receive a TRACKING CODE.
Reimbursements can be requested for parcels that are lost in the post and have been send using the EXPRESS SHIPPING option.
Parcels sent with standard ecomony mail are not eligible for reimbursements. This because we have no way to trace the package to see if it has been lost or not.
Thank you for understanding.
Who we are:
WarmSquirrel is the brand for the Artist Jennifer Ramirez for her custom watercolor portraits and fiber art.
Our website address is: https://warmsquirrel.com
What personal data we collect and why we collect it:
If you do not shop, comment or create an account with us we do not store any information about you other than what is collected by Google Analytics.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Cookies are also used when you shop with us. More about that further below.
We use Google Analytics that collect anonymous analytics data from people who visit our site. The data is used to show what pages people visit, from where they are visiting and at what time people are are visiting us. This data is anonymous and not stored with us.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. When you register with us you can see your purchase history and edit your shipping/billing information. Registering will help to checkout faster. The following time you make a purchase you can then log in to the site and your stored shipping/billing information will be used.
What rights you have over your data?
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service.
Shopping on Warm Squirrel; what we collect and store.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
- Shipping address: We’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and maybe phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store information of a completed order for 1 year in case you need to get back to us we can find your order.
- Shopping Cart
When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day.
We will also store comments or reviews, if you choose to leave them.
3rd party services
To process payments at Warm Squirrel we use Paypal and Stripe.
We do not store any credit card numbers or other sensitive payment information on our servers. All payments are protected and processed on 3rd party servers. You can read more about how they protect your information on their web pages.
We use a Customer Relationship Management program called “Agile CRM” for our shop. What it does is store information on how you shopped with us. We will sometimes use this information to see where people are coming from
Agile CRM: https://www.agilecrm.com/privacy-policy